Detail Guide
1. Inquiry Stage
Action by Buyer:
- Reach out to the supplier via phone, email, or online inquiry form.
- Specify requirements such as the type of product (e.g., generator, panel), capacity, and additional features.
- Indicate whether they are interested in renting or purchasing.
Action by Supplier:
- Respond to the inquiry promptly with detailed product information, availability, and options.
2. Product Selection
Action by Buyer:
- Review product specifications and decide based on needs (e.g., rental duration, power output, budget).
- Request product demonstrations, if needed.
Action by Supplier:
- Provide a detailed quotation, including specifications, costs, and terms for renting or purchasing.
3. Quotation and Negotiation
Action by Buyer:
- Compare the quotation with other suppliers (if applicable).
- Negotiate price, terms, and additional services like installation or maintenance.
Action by Supplier:
- Adjust pricing or terms, if feasible, based on buyer feedback.
4. Agreement Finalization
Action by Buyer:
- Confirm the decision to rent or purchase.
- Review and sign the rental/purchase agreement, including terms and conditions.
Action by Supplier:
- Draft and provide the agreement, including warranty, service terms, and payment details.
5. Payment Process
Action by Buyer:
- Make the payment as per the agreed terms (e.g., upfront, installment, or deposit for rental).
- Provide proof of payment to the supplier.
Action by Supplier:
- Issue an official receipt and confirm the payment.
6. Delivery and Installation
Action by Buyer:
- Provide the delivery location and schedule.
- Coordinate with the supplier for installation (if required).
Action by Supplier:
- Deliver the product to the buyer’s location.
- Install or set up the equipment if included in the agreement.
7. Usage and Support
For Rental:
- Action by Buyer: Use the equipment for the agreed duration and ensure proper maintenance during use.
- Action by Supplier: Provide maintenance support during the rental period as per the agreement.
For Purchase:
- Action by Buyer: Use and maintain the equipment as per the supplier’s guidelines.
- Action by Supplier: Offer post-sale services like warranty repairs or technical support.
8. Return (For Rentals Only)
Action by Buyer:
- Coordinate with the supplier for the return of the rented product at the end of the rental term.
- Ensure the product is in good condition to avoid additional charges.\
Action by Supplier:
- Inspect the returned product for damages or wear and process any security deposit refund if applicable.
9. Feedback and Long-Term Relationship
Action by Buyer:
- Provide feedback about the product and service experience.
- Maintain a relationship for future requirements.
Action by Supplier:
- Address feedback and ensure customer satisfaction.
- Keep the buyer informed about new products, offers, or services.
Details Required from Buyers at the Time of Renting or Buying Products
To ensure a smooth and efficient process, we require the following information from buyers depending on whether they are renting or purchasing products:
1. Buyer’s Contact Details
Mandatory for Both Renting and Buying:
- Full Name or Company Name
- Address (Billing and Delivery)
- Contact Number (Mobile and Landline)
- Email Address
2. Identification and Authorization Documents
For Individuals:
- Valid ID (e.g., Passport, National ID, or Driver’s License)
For Companies:
- Trade License/Company Registration Certificate
- Authorization Letter (if the buyer is not the owner/manager)
3. Product Requirements
Specific Details:
- Product type (e.g., Generator, Panel, Sensor, etc.)
- Capacity or Specification (e.g., 50kVA Generator, Fuel Filter Model)
- Quantity Required
- Purpose of Use (optional but helpful for recommendations)
4. For Rentals
Rental Period:
- Start and End Dates
Usage Location:
- Exact address where the product will be used
Security Deposit:
- Payment of a refundable security deposit as per the agreement
Signed Agreement:
- Completed and signed rental agreement, including terms for maintenance, return, and damages
- Accessories Required for Rentals
- i.e., Cables, Diesel tank, Diesel Supply, Safety Equipments
5. For Purchases
Payment Method:
- Mode of payment (Cash, Bank Transfer, or Credit Card)
- Confirmation of any agreed installment plan
Warranty Requirements:
- Specify if additional warranty is needed
Delivery Information:
- Delivery location and any special instructions
Installation Needs:
- Indicate if the product requires installation support
6. Additional Details
Buyer’s Expectations:
- Preferred delivery or pickup schedule
- Post-sale services required (e.g., maintenance, spare parts)
GST/VAT Details:
- For companies or tax-exempt buyers, provide GST/VAT registration number
- Indicate if the product requires installation support
7. Emergency Contact (Optional)
- A backup contact in case the primary contact is unavailable.