Read FAQ's
1. General Product Questions
Q: What products do you offer for rental or purchase?
A: We offer diesel generators (5 kVA to 250 kVA), synchronization panels, ATS panels, cradle lifts, diesel tanks, filters, electrical spare parts, and more.
Q: Can I see the product before renting or purchasing?
A: Yes, you can visit our facility or request a product demonstration at your location (subject to availability).
2. Generator-Specific Questions
Q: What is the rental duration for generators?
A: Generators are typically rented on a daily, weekly, or monthly basis. Longer rental durations may qualify for discounts.
Q: How many hours can I use the generator daily?
A: The standard rental agreement includes 8 hours of daily usage. Extra hours will incur additional charges.
Q: Do I need to provide fuel for the generator?
A: Yes, fuel costs are not included in the rental fee. You are responsible for supplying diesel.
Q: Do the generators come with cables and accessories?
A: Yes, we provide cables, connectors, and other accessories as needed. Additional charges may apply for extra items.
3. Maintenance and Service Questions
Q: What happens if the generator or equipment breaks down during the rental period?
A: Our team will provide onsite repair or replacement services at no extra cost, provided the breakdown is not due to misuse.
Q: Can you maintain or repair my own equipment?
A: Yes, we offer maintenance and repair services for your existing equipment, either onsite or at our workshop.
4. Delivery and Installation Questions
Q: Do you deliver and install the equipment?
A: Yes, delivery and installation services are available. Charges depend on the location and complexity of the installation.
Q: How quickly can you deliver the equipment?
A: Delivery time varies based on location and availability but is typically within 24-48 hours.
5. Payment and Terms Questions
Q: What payment methods do you accept?
A: We accept cash, bank transfers, and major credit cards. For companies, payment terms can be arranged upon agreement
Q: Is a security deposit required?
A: Yes, a refundable security deposit is required for most rentals. The amount depends on the type of equipment.
Q: Can I extend the rental period?
A: Yes, rental extensions can be arranged with prior notice and are subject to availability.
6. Safety and Compliance Questions
Q: Are your products certified for safety?
A: Yes, all our products meet industry safety standards and are regularly inspected to ensure compliance.
Q: Do you provide safety training for equipment use?
A: Yes, we offer basic operational training and safety guidelines for all equipment rentals.
7. Discount and Offer Questions
Q: Do you offer discounts for long-term rentals?
A: Yes, long-term rentals and repeat customers are eligible for discounted rates and special services.
Q: Are there any seasonal promotions?
A: Yes, we run seasonal offers, such as discounts during festive seasons or end-of-year sales. Keep an eye on our website or contact us for updates.
8. Product Return Questions
Q: What is the procedure for returning rented equipment?
A: You need to inform us in advance, and we will arrange for pickup or guide you on the return process. The equipment must be returned in good working condition.
Q: What happens if the equipment is damaged?
A: Damages will be assessed, and repair costs will be deducted from the security deposit or charged separately.
9. Customization Questions
Q: Can I request customized equipment or modifications?
A: Yes, we offer custom solutions for diesel tanks, trailers, panels, and other equipment based on your specific requirements.